Work Placement

In Week 5 of Term 3, you will undertake one week's work placement in the IT industry. In addition to undertaking work-related tasks and duties you will be required to complete an assessement task based on the IT organisation in which you have been placed.

The following is a description of the task. Please complete it using computer application software and submit to Mrs Epoff by Friday of week 6 Term 3.

Task: Work Placement Folio   
1a) Case Study: (Unit/Element of Competency ICAW2001A Work effectively in an IT environment)
Students are to prepare a work placement case study describing policies, procedures and personnel involved in the ICT work placement environment using appropriate application software.
The case study should include the following:
•    an organisational chart identifying key players in the work placement organisation
•    outline of the jobs and roles undertaken by those responsible for ICT and service areas in the organisation
•    description of one workplace policy and the procedures to implement that policy in the organisation
•    outline of the hardware and software available in the organisation and its use
•    the type and extent of ICT assets managed by the ICT area/staff
•    description of the procedures for asset management and maintenance undertaken by the organisation
•    personal evaluation of own performance in completing a range of tasks in the workplace in terms of compliance with safety procedures, following supervisor directions, adherence to workplace policies, maintaining work space and seeking advice.

1b) IT resource audit: (Unit/Element of Competency ICAW2001A Work effectively in an IT environment)
Students complete a software/hardware audit of one computer in the relevant department/business/workplace in which they are placed
List:
•    computer name
•    asset number
•    supplier
•    model
•    purchase date
•    processor
•    memory
•    hard disk capacity
•    operating system
•    monitor
•    peripheral devices attached
•    location.
•    installed software

1c) Hardware and software support case study  (ICAW2002A Communicate in the workplace)

Case Study: A client has contacted you to report a problem with their computer. Symptoms including longer-than-normal program boot time, unpredictable program behavior and baffling changes in file sizes.

Use the following links to access relevant information to help you develop a client solution.

www.buzzle.com/editorials/8-30-2006-107020.asp

billmullins.wordpress.com/2008/05/30/think-you-have-a-virus-some-solutions/

Analyse this case study and write a report for your client. It should clearly communicate the following:
•    identification and description of the problem
•    analysis of the client’s support needs
•    investigation and research of the problem
•    possible solutions
•    outline of the course of action to be undertaken including
­    advice to be provided
­    action to be undertaken
­    methods of communication
­    follow up strategies
•    a written response to the client
•    communication strategy: an interview with client providing simple client feedback mechanism covering:
-  effectiveness of communication
­    language
­    manner
- prompt and efficient service
- informing client of the status of their request
- quality of advice and support level of customer service
- follow-up support
- client satisfaction.
•    a resource list relating to the particular problem to help support the client.

In addition students are to keep a log of tasks undertaken during work placement. This should outline in their Work Placement booklet (grey) how they:
•    complied with safety procedures
•    followed supervisor directions
•    adhered to workplace policies
•    maintained work space
•    sought advice during the completion of workplace tasks.